Project Description

Customer Survey Portal​​​

The company offers a powerful portal that collects operational data from customer feedback to deliver real-time scoring and actionable insights.​

Objective
Company was struggling with high error-prone call-center volumes and slow response times in Canadian market to enable an efficient customer interaction method.​

Scope of Work

  • Responsive Customer web portal​
  • Real-time analytics & reporting engine​
  • Cloud based​ platform​
  • 9 Mn+ Checklists to replace manual reports​​​

Results
Streamline build a new self-service customer survey portal to improve customer satisfaction, reduce call-center volume, improve sales operations and elevate the brand image. ​