Customer Survey Portal
The company offers a powerful portal that collects operational data from customer feedback to deliver real-time scoring and actionable insights.
Objective
Company was struggling with high error-prone call-center volumes and slow response times in Canadian market to enable an efficient customer interaction method.
Scope of Work
- Responsive Customer web portal
- Real-time analytics & reporting engine
- Cloud based platform
- 9 Mn+ Checklists to replace manual reports
Results
Streamline build a new self-service customer survey portal to improve customer satisfaction, reduce call-center volume, improve sales operations and elevate the brand image.